The City of Houston and Houston Public Works take seriously the fact that some properties affected by flooding have received unusually high water bills. There are approximately 5,000 customer accounts that have water bills that are twice as much (or more) than the previous billing cycle.
The mayor is working with City Council and Houston Public Works to better understand how this happened and how to correct it.
WHAT YOU CAN DO
Contact Customer Account Services at 713-371-1400 or on the High Water Bill Hotline at 832-394-BILL (2455)
Eligible accounts will be placed on hold. Penalties will not accrue and accounts will not be disconnected.