Durable Medical Equipment and Assitive Technology Replacement

Impacted by Harvey and Need Durable Medical Equipment (DME) or Assistive Technology (AT)?

Information provided by the Mayor’s Office for People with Disabilities (MOPD)

Organizations working with individuals who need durable medical equipment (DME)/assistive technology (AT) or if you have DME/AT to offer, please sign your organization up in Portlight’s Portal to receive/donate equipment: http://documents.portlight.org/disaster-relief/login.php.


Individuals who need DME, manual wheelchairs, walkers, canes, catheters, or diapers can pick these up from the West Gray Multiservice Center at 1475 West Gray, Houston, TX 77019. Items will be distributed 10:00 am to 4:00 pm through September 30th.


Resources for specific durable medical equipment and assistive technology needs due to Harvey:

  • Need a communication device (AAC/SGD)? 

Make a request though United States Society for Augmentative and Alternative Communication (USSACC) https://harveyaac.recovers.org/ (log-in required)

  • Need your power wheelchair fixed or replaced?

Call the power chair hotline provided by Pride Mobility and Quantum Rehab at (800) 800-4258.

  • Need medical supplies?

If you are the parent or a family member of a child with complex medical needs, and you need specific medications or medical supplies, complete the form found here: http://www.protecttxfragilekids.org/impacted-by-harvey-.html.

  • Need Autism-related equipment?

If you are an individual with Autism or the family member of someone with Autism and have been impacted by Harvey, please complete the form found here:




Here are some of the many additional resources that can help replace or repair equipment that was lost or damaged during Hurricane Harvey

 Portlight Strategies has created the Harvey Disability Survivor Hotline
(800) 626-4959




Texas Technology Access Program works to increase access for people with disabilities to Assistive Technology that provides them more control over their immediate environments and an enhanced ability to function independently. This organization operates many programs that can help people get connected to the tools they need to thrive. http://techaccess.edb.utexas.edu/


STAR + PLUS Managed Care Organizations

Many Houstonians with disabilities, including children and older adults, are insured through STAR+PLUS and STAR Kids managed care programs. These programs can help individuals get address healthcare-related needs in the wake of the storm. The contact numbers and Harvey focused websites for managed care organizations serving Texas Health and Human Services Commission are:

  • Amerigroup: 24/7 Disaster Relief Nurse Help Line: (866) 417-7107; Member Services: (800) 600-4441


If you do not know the name of a health plan, or do not have the health plan’s number available, contact the HHSC managed care helpline to get the survivor’s health plan information at (800) 566-8989.


Durable Medical Equipment Providers

Durable medical equipment providers can work with Harvey survivors to replace or repair lost or damaged equipment.  Below is a list of some of the durable medical equipment providers in the Houston region and their local contact numbers.

  • Great American Mobility: (832) 445-0956
  • National Seating and Mobility: (713) 791-9080
  • Nu Motion: (713) 791-1011
  • Travis Medical Supply: (713) 468-0696


Guidance on Emergency Durable Medical Equipment Replacement

The Centers for Medicare and Medicaid Services has issued a blanket waiver to suppliers of Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) where DMEPOS is lost, destroyed, irreparably damaged, or otherwise rendered unusable. Under this waiver, the face-to-face requirement, a new physician’s order, and new medical necessity documentation are not required for replacement.


Suppliers must still include a narrative description on the claim explaining the reason why the equipment must be replaced and are reminded to maintain documentation indicating that the DMEPOS was lost, destroyed, irreparably damaged or otherwise rendered unusable because of the hurricane. For more information, visit: http://files.constantcontact.com/cc50fd40401/c1fae9ac-43ca-4d20-8baa-cb6eb29cd35e.pdf


Local Durable Medical Equipment Network

The Houston area is home to several non-profits who work to fill durable medical equipment needs, and who have worked together to support Houstonians during Harvey. These organizations are:


Loans of Durable Medical Equipment Available

The Houston Center for Independent Living has limited supplies of Durable Medical Equipment for loan to those who were impacted by Harvey.

Impacted residents are asked to call 713-974.4621 to request a temporary loan of equipment.