Report Debris Using the 311 Mobile App or Website

The City of Houston’s Solid Waste Management Department is working diligently throughout the city picking up Harvey storm debris.  To assist with Harvey debris collection efforts, the City asks that citizens report storm debris to 311.  The City DOES NOT use 311 call volume to prioritize storm debris removal.  Residents should only make one report per address; multiple reports to 311 WILL NOT be accepted and will not speed or prioritize debris collection.  The City will only use 311 data for debris collection planning and FEMA documentation.

 

How to Report to 311 – USE the 311 APP or Website for faster service

To avoid long wait times, residents are STRONGLY ENCOURAGED to use the Houston 311 mobile app (iTunes / Google Play Store) or click on the Report Harvey Debris button on the City of Houston’s website or the 311 website.  311’s call center is experiencing higher than average call wait times – up to 9 minutes at peak call times.  Using the app and website will reduce call wait times and make it easier for Houstonians that do not have easy access to a smart phone or a computer.

 

 

Storm Debris Frequently Asked Questions

 

How is 311 storm debris data used?

311 storm debris data helps the Solid Waste Management Department plan collection routes and document costs for FEMA reimbursement. Multiple reports at the same location will not be accepted and will not help speed up or prioritize collection.

Why wasn’t ALL my debris collected?

Some residents may have more debris than can be collected in one truckload.  Additional collection trips may be necessary.  Once the first pass is collected, any remaining or additional debris must be moved to the curb to be collected by the City in subsequent trips.  Check Solid Waste Management’s website www.houstontx.gov/solidwaste for debris collection updates.

 

Why can’t the City pick up debris in my yard or driveway?

City collection vehicles can only reach debris if it is within 10-15 feet from the curb.  See http://www.houstontx.gov/solidwaste/CurbsideDebrisPDF.pdf for more instructions.

 

Where can I get more help?

Crisis Cleanup https://crisiscleanup.org/  844-965-1386

www.houstonrecovers.org